Return & Exchange Policy

We want you to feel sure about an outfit. This policy is a clear starting point. The 7 day window below is a placeholder — edit this page if your studio uses a different period. Have the final text reviewed by a legal professional.

Window

You may ask for an exchange within 7 days of delivery. Write to us within that window with your order number and photographs of the outfit.

Condition

The piece must be unworn, unwashed and returned with its tags, dupatta and any packing. We cannot exchange items that show perfume, makeup, alteration or wear.

Size exchanges

If the size is not right, we will exchange it for another size of the same outfit when that size is available. Because pieces are made to order, a replacement can take the same 3 to 4 weeks as a new order.

Colour and photography

Please note that actual colors may slightly vary due to photographic lighting. A small difference of that kind is not a fault.

Faults

If something arrives damaged or with a making fault, tell us within 48 hours of delivery and we will repair, replace or refund the outfit. Please keep the packing until we have seen the photographs.

How to send it

Do not ship a return until we confirm the address and the courier. Return postage for a change of mind is paid by the customer. Return postage for a fault is paid by the studio.

Refunds

Where a refund is agreed, bank-transfer payments are returned to the same account. Cash on delivery refunds are sent by bank transfer once you share the account title and number. We do not refund the original courier fee unless the return is because of a fault.